Houdi Australia (“Houdi”) respects your privacy and is committed to protect the personal information of its users – service providers, hirers and other visitors browsing the Site (“Users”) as well as affiliates, influencers and other collaborators interacting with Houdi. This Policy explains our privacy practices for the Site and services provided by Houdi. By accessing and/or using the Site and its related sites, applications, services and/or registering for a Houdi account and/or using it as a collaborator to share comments on a specific task, you agree to the terms and conditions of Houdi’s User Agreement, including to our collection, use, disclosure, processing, and retention of personal information. This Policy may change from time to time and the update will be posted on this Site. We will also notify you of such changes we make to this Policy. Note that under Houdi's Terms and Conditions, you must not use the Services if you are under 18 years old.

Information We Collect

When you register to the Site, Houdi collects personal data including a valid email address, social networks account and location. To fully enable the Services you receive on the Site, we will also ask you to provide additional information such as your name, address, phone number or other contact details, government issued IDs (such as passport or driver’s licence and estate agent licence), payment method, credit card, PayPal or other financial account details, details about your professional experience, skills and qualifications.  

Houdi also collects information about your usage of the Site to enhance user experience and monitor inappropriate content or behaviour, such as your navigation data, communications (e.g. user rating and messages shared with other users) and the transactions with our third-party service providers.

Once you register, your user profile and activities are made public and visible to all Users of the Site. This information includes photos you upload, task information, ratings, location, qualifications, and the number and percentage of tasks completed and any additional information you may choose to add to your profile. Hence, we strongly encourage you to use discretion and carefully consider your content to upload on the Site.

Houdi does not accept any responsibility or liability whatsoever for the disclosure or use of personal data which is voluntarily posted by you in a publicly accessible area of the Services.

How We Collect Information

Information you provide to us

Upon site registration, you directly provide us personal information to establish your user profile, including your name, address, phone number or other contact details, government issued IDs (such as passport or driver’s licence and estate agent licence), payment method, credit card, PayPal or other financial account details, details about your professional experience, skills, and qualifications.  

Information we collect when you use the Site

While you use our Services we collect your information automatically through our Site. This information includes your IP address, use of cookies, browsing behaviour and site usage statistics.

Information we obtain from others

In addition to data collected from you, we receive information from third party vendors and/or other commercially available sources. This includes your profile information from social network or email accounts you link to log in to your Houdi account as well as from third parties or public register to undertake ID verification and estate agent licence checks on Users.

How We Use Personal Information

The processing of your personal information will be based on “lawful grounds” under the circumstances that:

·      you have provided your consent for us to use your personal information;

·      it is necessary to perform a contract with you;

·      the processing is necessary to comply with relevant legal obligations; or

·      the processing is necessary to support our legitimate interests as a business, subject to your interests and rights do not infringe the interests and rights of other Users.

We will use your personal information for the following purposes:

·      to provide you the service the Site operates under the User Agreement;

·      to ensure integrity of the Site and User community and maintain a safe and secure

marketplace including ID verification and licence checks;

·      to provide customer support;

·      to inform you of upcoming changes or service improvements;

·      to promote and advertise the Site and services that may be of interest to you;

·      to conduct data analysis and research for marketing, and service development and

improvement;

·      to comply with legal and regulatory obligations required by law; or

·      for other purposes with your consent unless you withdraw your consent for these

purposes.

Cookies

We use cookies and similar technologies (such as web beacons, pixels, tags, and scripts) to improve and personalise your experience, provide our services, analyse website performance and for marketing purposes.

How We Share Personal Information

We take reasonable steps to adequately safeguard your personal information and do not sell or rent your information with third parties for their marketing purposes without your

consent. We may share the information collected from you with third parties as detailed below:

• We share personal information with service providers that provide us with services for the purpose of operating the Site. These include, among others, hosting services, billing and payment vendors, verification, cybersecurity, web analytics, marketing and advertising, legal and financial advisors, or technical system consultants.
• We share personal information with law enforcement agencies or regulatory authorities to respond to a court order or judicial process and investigation in relation to fraud or violations of law, breach of security or of this Policy or our Terms and Conditions (User Agreement) to protect the Site and the rights of our Users.
• We share personal information to facilitate interactions between Users such as ratings, reviews, task activities and qualifications to ensure transparent service delivery process. 
• We share personal information with the prospective buyer or partner in the event of a business transition such as a merger, sale, transfer of all or a portion of Houdi’s assets, acquisition, bankruptcy or insolvency.
• We may share your personal information with any other third party with your consent as necessary to deliver a service you requested.

Security

Your account is protected by a password for your privacy and security. We take reasonable steps to protect your personal data from unauthorized access, use and disclosure, however we cannot guarantee the absolute security of that information, or that our systems will be completely free from third party interception or are incorruptible from viruses. We cannot and do not guarantee that information you send from your computer to us over the Internet will be protected by any form of encryption (encoding software). In light of this, we cannot and do not ensure or warrant the security or privacy of your personal data, including payment and account details. You transmit your personal data to us at your own risk. You are entirely responsible for maintaining the security of your passwords and/or account information.

External Links

Please note that the Site contains links to third party sites and if you link to a third-party site from the Site, any data you provide to that site and any use of that data by the third party are not under the control of Houdi and are not subject to this Policy. You should consult the privacy policies of each site you visit. This Policy applies solely to personal information collected by our Site. If you upload content, including personal information, to a social network and then tag the Site, your submission will be subject to that social network's terms of use and privacy policy, even where you post on an official Houdi page on the social network. We do not have control over these terms of use and privacy policies and have not reviewed their adequacy. You should therefore review these before submitting any personal information.

Your Rights

You have the right to the personal information Houdi holds about you. This includes the right to access, rectify, update, erase, restrict and obtain a copy of your personal information

we hold on you in a portable format. You also have the right to opt out of direct marketing emails through adjusting the settings. Where we process your personal data with your consent, you may withdraw it at any time. Under certain circumstances you believe the personal information on the Site is inaccurate, or you believe that we do not have legitimate grounds for processing your information, you may exercise your right to restrict your personal information. If you have concerns about the way we manage your personal information, or seek to exercise your privacy rights in this Policy, please email Houdi using the contact form provided on the Site.

Do Not Track

Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. We do not honor browser requests not to be tracked online (known as “Do Not Track”).

Keeping Your Information

We store your personal information for as long as is necessary to fulfill our legal obligations or to allow us to pursue, defend or exercise legal claims.

Children Under the Age of 18

Our Site is not intended for children and young people under 18 years of age. No one under age 18 should provide anypersonal information to or on the Site. We do not knowingly collect personal information from children under 18. Parents and guardians should at all times

supervise their children's activities. If you learn a child has provided personal information on the Site, please contact our team at hello@houdi.com.au.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at hello@houdi.com.au or Houdi Australia (ABN 86854940027).